Screenleap Blog

Announcing Screenleap for Support: Easily View Your Users’ Screens

By Screenleap on April 30, 2014 in Screenleap

Screenleap has always been the easiest way for you to share your screen with others. Starting today with the launch of Screenleap for Support, it is now also the easiest way for you to see someone else’s screen.

How It Works

Viewing a user’s screen is a snap: you simply need to click a button on your dashboard to start a new support session and then send the generated share link to the user.

Once the user clicks on the link and goes through a quick app install, you will be able to see the user’s screen.

If you’re in touch with your users by phone, you can direct them to click a link on your website that takes them to a page where they can enter a share code. Once they enter the share code that you tell them, they will share their screen with you after a quick app install.

Benefits/Features

Please take a look at the detailed overview of the Screenleap for Support solution to learn more about its benefits and features.

Pricing

The Screenleap for Support solution costs $39/agent/month. A free 14-day trial is included with all new accounts.

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Screenleap Chat: Make Your Screen Shares More Interactive

By Screenleap on March 8, 2014 in Screenleap

A quickie from us this month: we are excited to announce the general availability of web chat. Web chat allows you to quickly communicate with your viewers during your screen shares without having to jump on a call with them.

To take advantage of the web chat feature, you will need to sign in to the Screenleap site before starting your screen share. Once your screen share starts, you will see the top portion of the chat box at the bottom of the share page. If you click on the box, it will slide up to reveal the full chat box. You can then start sending messages to your viewers using the chat box.

Web chats need to be initiated by the presenter: viewers will not see the chat box until after the presenter has sent them the first message. Once a presenter sends a message, a chat box will appear for all the viewers and they will be able to reply using their chat box. Chat messages are sent to all participants of the screen share.

We hope you find the web chat feature useful as a quick communication option when you don’t have access to a phone or when it’s inconvenient to use one.

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Branded Company Accounts

By Screenleap on January 8, 2014 in Screenleap

We are excited to announce the availability of Branded Company Accounts. Branded Company Accounts allow you to provide your viewers with a branded screen sharing experience for those important sales, support, and training calls.

Branded Screen Sharing

Branded Company Accounts increase your viewers’ exposure to your company’s brand by keeping your branding in front of them throughout a screen share. We allow you to customize the viewer page to include your company’s logo and color scheme. Instead of seeing the logo and color scheme of the screen-sharing product you are using, your viewers will see your company’s logo and color scheme—making it more likely that they will remember your company after the presentation.

Customizable Screen Sharing Experience

Default Zoom Level for Viewers – The default can be set to either the actual size of the screen being shared or zoomed out so the shared screen fits inside your viewer’s browser window.

Broadcast Scripts – A broadcast is a screen share that can be viewed from your personal URL (e.g., http://www.screenleap.com/your_company). We allow you to create a broadcast script to automate the steps that your broadcast follows so that your presentations can be more effective. You can customize:

the message shown when you’re not broadcasting
the message shown when viewers join during your broadcast
the action that is taken at the end of your broadcast

For example, if you are demoing a website or application, you can customize your account so that your viewers are automatically redirected to a sign-up page at the end of the broadcast—instead of having to ask your viewers to go there themselves.

Embedded Viewer For Your Website

Branded Company Accounts also make it easier to integrate the screen share viewer into your company’s website, so your users never have to leave your website to view your screen shares. Integration is a snap: paste our code snippet into your webpage and your viewers will be able to engage with your screen shares right from your website.

Pricing

Branded Company Accounts cost $49/month per user. See list of features available on Branded Company Accounts.

Launch Special

Branded Company Accounts move us a big step towards our goal of making screen sharing a personalized and integrated experience that allows you to maintain your company’s brand and messaging throughout your interaction with your viewers. To celebrate the launch, we will be offering a free 30-day trial to anyone who signs up in the next 30 days.

Happy holidays and thank you for your continued support.

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Happy 2014!

By Screenleap on December 31, 2013 in Screenleap

Happy New Year Screenleapers!

As we bid goodbye to another great year, we would like to highlight the improvements made to Screenleap this year and give you a preview of what’s in the works for 2014.

2013 Highlights

Audio Conferencing
We launched integrated audio conferencing last January so that you can have a conversation with your viewers without having to use a separate conferencing service. Audio conferencing is available for free on all Screenleap accounts.

Screenshots
In February, we launched Screenshots, a browser extension that allows you to easily take screenshots of web pages, mark them up, and share them with others.

Browser Sharing
The browser extension we launched in February also includes support for browser sharing. Browser sharing is like screen sharing except only the contents of your browser are shared. It’s especially convenient since it doesn’t require you to have Java installed, and it works on Chromebook computers.

Broadcast Page Customization
In July, we added the ability to customize your broadcast page message. When you create a Screenleap account, you select a personal handle. Now you can customize the message viewers see when they visit your handle page (e.g., http://screenleap.com/your_handle) when you are not broadcasting your screen.

Broadcast Restriction and Locking
By default, broadcasts are public and viewable by anyone who visits your handle page. If you would like to share your screen to your handle page but want to restrict who can view your broadcast, you can do so as of the launch of broadcast restriction and locking in late July.

Screenleap for Mac & Screenleap for Windows
Having made viewing installation-free and hassle-free, we next turned our attention to towards simplifying the screen share process. We launched our Screenleap for Mac and Screenleap for Windows apps in August, which allow you to share your entire screen without having to first install Java on your computer.

Screenleap API, Version 2
We released version 2 of the Screenleap API in September. The Screenleap API makes it easy to programatically add screen sharing to your web app. Version 2 includes support for additional sharing options, customization options, and integration options. You now have the option of allowing your presenters to share their screen using the Mac and Windows apps in addition to the applet.

What’s Coming in 2014

Branded Company Accoount
We will be launching our Branded Company Accounts next week. Branded Company Accounts will allow you to increase your viewers’ exposure to your brand by providing them with a branded screen sharing experience for those important sales, support, and training calls. Branded Company Accounts will also include support for integrating the screen share viewer into your website, so your users don’t have to leave your website to view your screen shares.

Customer Support Solution
Our upcoming customer support solution will allow you to easily see your customers’ screens so you can provide them with faster and more effective support.

Faster Screen Shares
We will be taking advantage of a new web technology called WebRTC that allows us to double the performance of screen shares for browsers that support the new technology.

Wishing You a Happy 2014

We would like to thank you again for making 2013 a great one. We really appreciate all the feedback and suggestions that you have provided us over the last year: Screenleap is the tool it is today because of you. Wishing you lots of health, happiness, and success in 2014!

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