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Viewer Cam Feature Now Available on Screenleap for Mac app

We are excited to announce the general availability of the viewer cam feature for customers using the Screenleap for Mac app. The viewer cam is a small screen that appears below the control panel when a viewer starts viewing your screen.

It allows your presentations to run more smoothly by giving you a real-time view of what your viewers are seeing: you no longer have to ask your viewers if they are seeing what you are seeing before continuing with a presentation.

screen_share_viewer_camIf you change the slide on your screen and you see the new slide in the viewer cam, then you can be confident that your viewers are also seeing the same slide.

The viewer cam feature is available to customers on a paid plan. You can enable the viewer cam feature from your Settings & Preferences. You can hide the viewer cam during your screen share by clicking on it.

The viewer cam feature is currently only available for the Screenleap for Mac app, but it will be added to the Screenleap for Windows app in the near future.

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Announcing Screenleap for Support: Easily View Your Users’ Screens

Screenleap has always been the easiest way for you to share your screen with others. Starting today with the launch of Screenleap for Support, it is now also the easiest way for you to see someone else’s screen.

How It Works

Viewing a user’s screen is a snap: you simply need to click a button on your dashboard to start a new support session and then send the generated share link to the user.

customer_support_dashboard

Once the user clicks on the link and goes through a quick app install, you will be able to see the user’s screen.

If you’re in touch with your users by phone, you can direct them to click a link on your website that takes them to a page where they can enter a share code. Once they enter the share code that you tell them, they will share their screen with you after a quick app install.

customer_support_share_page

Benefits/Features

Please take a look at the detailed overview of the Screenleap for Support solution to learn more about its benefits and features.

Pricing

The Screenleap for Support solution costs $39/agent/month. A free 14-day trial is included with all new accounts.

 

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Screenleap Chat: Make Your Screen Shares More Interactive

A quickie from us this month: we are excited to announce the general availability of web chat. Web chat allows you to quickly communicate with your viewers during your screen shares without having to jump on a call with them.

web_chat_chat_box_top

To take advantage of the web chat feature, you will need to sign in to the Screenleap site before starting your screen share. Once your screen share starts, you will see the top portion of the chat box at the bottom of the share page. If you click on the box, it will slide up to reveal the full chat box. You can then start sending messages to your viewers using the chat box.

Web chats need to be initiated by the presenter: viewers will not see the chat box until after the presenter has sent them the first message. Once a presenter sends a message, a chat box will appear for all the viewers and they will be able to reply using their chat box. Chat messages are sent to all participants of the screen share.

web_chat_chat_box

We hope you find the web chat feature useful as a quick communication option when you don’t have access to a phone or when it’s inconvenient to use one.

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